FAQ — POUND Streetwear

Question 1

Do you offer free shipping?

Accepted Answer

Yes — we offer same day free shipping & exchanges on all orders within the United States. No minimum order required.

Question 2

How long does shipping take?

Accepted Answer

Orders placed before 2 PM (local time) are typically shipped same day. Standard delivery takes 3–7 business days depending on your location.

Question 3

What is your return policy?

Accepted Answer

We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Visit our Returns page for full details.

Question 4

How do I exchange an item for a different size?

Accepted Answer

Contact us at victor@poundbrand.com or call +1 (747) 220-4681 with your order number and the size you need. We'll send a prepaid return label and ship your exchange as soon as we receive the original item.

Question 5

What sizes do you carry?

Accepted Answer

Most POUND products are available in sizes XS through 3XL. Specific size availability varies by product — check the product page for current stock.

Question 6

Are your products unisex?

Accepted Answer

Many POUND pieces are designed as unisex fits. Product descriptions specify the fit type (unisex, adult slim fit, adult athletic fit, etc.).

Question 7

What materials are your garments made from?

Accepted Answer

We use premium fabrics across our range — including 100% ring-spun cotton, 65/35 cotton-polyester blends, and 70/30 cotton-polyester. Full material details are listed on each product page.

Question 8

Do you ship internationally?

Accepted Answer

Currently we ship within the United States. International shipping options may be added in the future — follow us or check back for updates.

Question 9

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can use that number to track your package directly with the carrier.

Question 10

How do I contact POUND?

Accepted Answer

You can reach us by email at victor@poundbrand.com or by phone at +1 (747) 220-4681. We aim to respond within 1 business day.